Eric Francis, MD

Family Medicine / Primary Care

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
632 Ratings
122 Comments

Dr. Eric Francis is board certified in family medicine by the American Board of Family Medicine. Since joining MedFirst Primary Care at New Braunfels, Dr. Francis has brought an unparalleled commitment to using his knowledge and wide network of resources to help members of the New Braunfels community stay healthy through prevention and wellness, as well as recover from illness and injury as quickly as possible.

Every patient is different. Every situation, illness or injury is different. That is why Dr. Francis tailors his approach to work with each patient, at any age, to meet their health care needs and overcome any challenges.

Medical Education and Training

  • Residency/Internship - Family Medicine, University of Colorado
  • Medical School - Baylor College of Medicine, Houston

Professional Memberships

  • American Academy of Family Physicians
  • Colorado Academy of Family Physicians
  • Colorado Medical Society

Awards and Professional Activities

  • St. Joseph Residency Faculty (2013-Present)
  • Physician of the Year - Kaiser Wheat Ridge (2011)
  • Resident of the Year - Swedish Hospital (2008)
  • Drex Award - Peer Award for Outstanding Teacher (2008)
  • Chief Resident, University of Colorado (2007-2008)

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
5
Provider showed concern
5
Friendliness/courtesy of CP
5
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
5
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Apr 30, 2022
As usual, excellent medical care.
Apr 30, 2022
Totally positive experience. First time we did it.
Apr 30, 2022
Dr Francis understood my problem and offered alternative courses of action. We agreed on one and he quickly prescribed the necessary medicine.
Apr 28, 2022
No delays. So no explanation needed
Apr 24, 2022
I have never had a bad experience in Dr. Francis's office.
Apr 23, 2022
Dr. Francis is always Amazing!! He is the best doctor!
Apr 23, 2022
Celeste was sweet and professional. She took into consideration our concerns and showed interest in what we were there for
Apr 23, 2022
We didn't have to wait at all
Apr 23, 2022
Sandy is so sweet and professional every time we speak with her
Apr 23, 2022
Always pre-checked in and staff at front desk are always courteous! No longer than 5-8 min wait to be brought to the back
Apr 23, 2022
Always great service and I love Dr Francis! He's been my General Practitioner for 6Yrs Now!!
Apr 23, 2022
Did not have wait time
Apr 23, 2022
Great experience
Apr 22, 2022
Staff was very helpful.
Apr 21, 2022
I love his nurse
Apr 20, 2022
Because of all kinds of circumstances my wellness visit was about six months late. My appointment got postponed and canceled twice. Not by me.
Apr 20, 2022
Dr Francis is an excellent doctor and a great listener.
Apr 19, 2022
Dr. Francis always listens carefully to concerns and patiently addresses each one. He asks many questions and listens to each response. I feel like a true partner in my healthcare decisions. Highly recommend.
Apr 19, 2022
Very professional and efficient. Friendly and made me feel at ease.
Apr 19, 2022
Minimal wait time after checking in at front desk. Online registration was easy and convenient.
Apr 19, 2022
Staff is very friendly and professional
Apr 18, 2022
Dr. Francia is great. He is professional and takes all the time to listen and answer any questions you may have. Never makes you feel hurried.
Apr 16, 2022
I have honestly never had a dr that has treated me so well. I truly believe the whole office care about my well being. You all are incredible. Thank you so much for all you do.
Apr 15, 2022
Much improved compared to the past.
Apr 14, 2022
Highly recommend
Apr 14, 2022
Dr Francis is outstanding. He listens and gives clear diagnosis and options
Apr 14, 2022
I judge everything by my USN experience. These people are very good.
Apr 14, 2022
Better than In and Out.
Apr 14, 2022
Arrived 25 min early was seen shortly after checking in. You can't beat that. I have complete faith In Dr Francis.
Apr 14, 2022
Would love to have my whole family with Dr Francis
Apr 14, 2022
Celeste was and is always welcoming and very nice. Always happy to see her.
Apr 14, 2022
Great Staff.. Make's you feel like a friend/family member. Dr Francis is just wonderful.
Apr 14, 2022
Staff always gets you in a timely manner. Wait time is very minimum.
Apr 13, 2022
The best
Apr 13, 2022
I would definitely recommend Dr. Francis to anyone wanting a very professional & caring person as there Doctor.
Apr 13, 2022
Excellent
Apr 13, 2022
The staff is very professional, and friendly, top notch practice
Apr 13, 2022
As said before he is not taking new patients at this time.
Apr 13, 2022
All great!
Apr 13, 2022
I have friends who would love to go to Dr. Francis but he is full at the moment and cannot take new patients at this time.
Apr 13, 2022
She was professional and very friendly.
Apr 13, 2022
Very nice even though she was by herself she handled everything with kindness and efficiency including all calls and patients.
Apr 13, 2022
I had to wait for the time for the lab test to finish. Not long at all.
Apr 10, 2022
Very good
Apr 10, 2022
Dr. Francis is an extremely good doctor
Apr 10, 2022
Very good
Apr 10, 2022
All good
Apr 10, 2022
Excellent doctor
Apr 10, 2022
This is the Best Physicians and Staff I have found in a long time. He listens and talks through all my questions.
Apr 10, 2022
Took time to answer question and was pleasant the entire time
Apr 10, 2022
I have never had a bad experience with any of this. The staff has always been friendly and taken time to answer my questions and helpful
Apr 6, 2022
Very good
Apr 6, 2022
1st appointment of the day
Apr 4, 2022
Dr. Eric is the best doctor I ever meet
Apr 4, 2022
Dr. Eric was very helpful and understanding, he listed patient very carefully and he try to do his best for patient to make them comfortable.
Apr 1, 2022
Dr. Francis is the best primary care physician I have had.
Mar 31, 2022
Unlikely to recommend as Dr. Francis is not accepting new patients.
Mar 27, 2022
I tell all my friends about him
Mar 27, 2022
Addressed my problems and concerns
Mar 27, 2022
A great experience. Dr Francis is the best doctor I have ever had
Mar 27, 2022
As I said earlier, I have already highly recommended Dr. Francis to friends who I think would receive better treatment that from their existing caregivers.
Mar 27, 2022
There should be an "NA" (not applicable) choice in your rating choices. I didn't have any delays.
Mar 27, 2022
I told Dr. Francis during this last visit that he is my favorite doctor of all time in my life. He is so personable and I relate with him so fluidly. I trust and admire him greatly. And yes, I have already recommended him to friends who I think would get better care through him than their current physicians.
Mar 27, 2022
Even when the staff are clearly very busy taking calls and performing necessary paperwork functions, they are always courteous and friendly -- never acting rushed or frustrated. Excellent folks.
Mar 24, 2022
My experience with Dr Francis has always been great!!
Mar 24, 2022
Always outstanding
Mar 24, 2022
Professional and friendly
Mar 24, 2022
Expeditious
Mar 24, 2022
All good
Mar 24, 2022
All good
Mar 24, 2022
All good
Mar 24, 2022
All good
Mar 24, 2022
All good
Mar 24, 2022
All good
Mar 23, 2022
Wonderful experience. Dr. Francis is the best doctor I have ever had. Dr. Francis is informative, listens to his patients and will address our concerns.
Mar 20, 2022
Love Dr FrancisNever feel rushedHe listensHe genuinely cares Always personal(ask about my spouse) Great compassion, care & concern
Mar 20, 2022
I feel that I can be open with my concerns.Dr Francis Is very sensitive to what Is going on with me mind & body & how spouse health effects me. No concerns with safety( not a germ aprobé)
Mar 20, 2022
Attentive in transcribing my concerns to address to the dr
Mar 20, 2022
I'm glad that Dr Francis is here!He's compassionate, caring, attentive, kind!His office is conveniently located!
Mar 20, 2022
THIS VISIT WAS Over ALL A GOOD EXPERIENCE!
Mar 20, 2022
Bad:First appt schedule was scheduled during a "sick" appt time ??? How was I to know???Staff called to reschedule ~ no problem! Still got numerous reminders, msgs, & voicemails about rescheduled appt. Good: I showed upa day early for my rescheduled appt. Staff was kind to point it out & immediately went into action to see how they could squeeze me in! I was worked in and had very little wait time! And as usual Dr Francis gave me ALL HIS ATTENTION~ not rushed & attentive & caring! We loved Francis! His bed side manner is outstanding!So glad to see his front desk staff much more efficient & friendly than in the past!
Mar 19, 2022
Always excellent
Mar 19, 2022
Always good and friendly
Mar 19, 2022
I have never had a bad experience they are always on time and always concerned for me
Mar 19, 2022
Dr Francis is the very best Dr ever and the staff is so very nice and acomodating
Mar 19, 2022
Very happy with Celeste.
Mar 19, 2022
Hate getting sick but love going to Dr Francis.
Mar 19, 2022
Dr Francis and staff make it very easy.
Mar 18, 2022
I always have a pleasant experience with everyone receptionist, nurses, doctors great doctors office
Mar 17, 2022
I can't say enough good things about dr Francis.
Mar 17, 2022
The best.
Mar 17, 2022
I have recommended Dr Francis many times
Mar 17, 2022
Was very efficient taking down all information.
Mar 17, 2022
Staff is always helpful and Dr Francis always listens to you.
Mar 17, 2022
Dr Francis is very helpful and a true professional
Mar 17, 2022
The online patient portal is repetitive, tedious, and time consuming. Last time I was delayed by answering the endless, redundant questions and was then penalized for being late for my appointment.
Mar 10, 2022
Excellent experience
Mar 4, 2022
The staff there are very awesome people with a smile on their face and very polite
Mar 4, 2022
Nothing bad to say everything was great I highly recommend you'll
Mar 4, 2022
Like I said everyone in the hope facility we're very nice people with a smile on their face and very polite
Mar 4, 2022
I don't have anything to say bad when you walk in the ladies have a smile on their face and said I will be right with you
Mar 4, 2022
The lady at the front desk that waited on me is very very nice and so was the young lady in the exam room was very very nice they are a keeper
Mar 4, 2022
The young lady that waited on me at the front was very very nice and very nice and the lady that waited me in the examining room was very very nice too They're a keeper They're a keeper
Mar 4, 2022
Dr Francis is just a very Kind and caring Dr. He is very Thorough and listens to every thing you say. I feel lucky to have him as a Dr
Mar 4, 2022
Very good
Mar 4, 2022
Very good
Mar 4, 2022
Dr Francis is superb.
Mar 4, 2022
Very efficient.
Mar 4, 2022
It is always a pleasant experience at the clinic. The staff is very friendly, courteous, and attentative.
Mar 4, 2022
The nursing staff are outstanding.
Mar 4, 2022
Dr. Francis is so professional and caring. He is very thorough.
Mar 3, 2022
Love my Dr.
Mar 3, 2022
Great treatment!
Mar 3, 2022
Absolutely a great experience!
Mar 3, 2022
I feel welcomed here and appreciate the attention to detail. Dr Francis is my Doctor!
Mar 3, 2022
Dr Francis has made me feel like we are a team. I appreciate his concern and directions and our conversations.
Mar 3, 2022
Very professional and pro active preparing information for Dr Francis
Mar 3, 2022
I have always appreciated the attention to time
Mar 3, 2022
Very attentive
Mar 2, 2022
Dr Francis is very kind and gentle.
Mar 2, 2022
The nursing staff have always been friendly and professional.
Mar 2, 2022
I am always greeted kindly when I walk in. I have never waited in the lobby longer than 5 minutes.